Return & Refunds


We accept returns and will issue a refund of an item purchase through our website within the 14 days of purchase. Sale items and custom engraved pieces are  final sale and don't qualify for a refund . Great care and effort is taken to ensure that all images, information and listings provided are as accurate as possible to the actual item. Every order is carefully packaged and checked prior to shipping. If you are unsatisfied with your purchase, please email us at: within 48 hours of receiving your order so we can resolve any issues and we will be happy to direct you towards how to exchange your purchase.  

Taraxca silver won't refund custom fees or shipping.


Exchanges of unworn jewelry (still with tags) must be done within 14 days of receiving your package.  All returns must be sent back to Taraxca Jewellery within a week from receiving your exchange authorization. To obtain this, please contact us. Exchanges will be subject to shipping charges.

All customized orders, including personalized engraving and sale items are a final sale. 

Please note as much of our work is with natural gemstones, they may vary in shape, color and size.  No two stones are exactly alike and this is why at Taraxca Jewellery we love the uniqueness of semi-precious gemstones.